Refund policy

Dietary Supplements
Due to the nature of dietary supplements and for the safety of all customers, all sales are final. We do not accept returns or exchanges. This includes Beauté Radiance Strips, whether purchased individually or as part of a bundle.
If a supplement order arrives damaged, defective, or incorrect, please contact us at hello@purereve.com within 14 days of delivery with your order number and photos of the issue. We'll review your claim and, once it's approved, send a replacement or issue a refund.

Skincare
We want every piece of the Evening Sequence to arrive exactly as it should. Because skincare is a personal care product, we handle returns a little differently than other items.

Damaged, defective, or incorrect items
If your skincare order arrives damaged, leaking, or different from what you ordered, email us at hello@purereve.com within 30 days of delivery with your order number and a photo of the item. We'll review your claim and, once it's approved, send a replacement or issue a refund. We may ask you to return the item as part of our review.

Unopened items
Unopened, unused skincare products in their original sealed packaging may be returned within 14 days of delivery. Email us first for return instructions. Return shipping is paid by the customer, and your refund is issued once the item arrives.

Opened items
For hygiene and safety reasons, we cannot accept returns of opened or used skincare products, except for damaged or defective items as described above.

Bundles
The Essentials and The Sensitive Sequence may be returned in full if all items are unopened. The skincare items in The Full Sequence may be returned if unopened; Beauté is final sale. If only some items are returned, the refund is based on each item's share of the bundle price, not its individual price.

Patch testing
We recommend patch testing any new product on a small area of skin before full use, especially if your skin is sensitive or reactive.

Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are not refundable.

Lost, Delayed or Stolen Packages
If your tracking shows no movement for 7 days, or your package is lost in transit, contact us at hello@purereve.com within 30 days of the estimated delivery date and we will work with the carrier to resolve it. Pure Rêve LLC is not responsible for packages confirmed as delivered by the carrier. Please contact your local carrier to file a claim.

Order Cancellations
You may cancel your order within 30 minutes of placing it by emailing hello@purereve.com. After that, your order may already be with our fulfillment team and we may not be able to cancel it. Once an order has shipped, it cannot be canceled.

For any questions please contact us at hello@purereve.com